REMOTE | FULL-TIME
CUSTOMER SUCCESS
If you're a person who loves strategy, serving clients, and sharing your expertise, this might be the perfect role for you!
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Job Summary
Join Tridas as a Customer Success Manager and profoundly impact our painting contractors' lives as they embark on their business transformation. Together, we'll manage some of the biggest marketing spend on Meta for painters across USA and CA, using the leading video content marketing strategies to shape futures and celebrate countless success stories along the way.
Your Role
As a Client Success Manager at Tridas, your mission is to play a crucial role in maintaining and strengthening our client relationships to ensure their success in scaling their painting businesses to add $1M/yr+ in 2026. You will work closely with our clients (painting business owners) to ensure they get quick replies, the results they pay for, and ultimately renew /upgrade their engagements.
Effective communication, high emotional intelligence, leadership and collaboration are key aspects of this role, as you will participate in regular team meetings and engage with clients daily to understand their needs and challenges. Expect weekly coaching from our experienced CEO, Ryan Stacey.
The CSM is a hybrid position with multiple skillsets and expertise required to not only support clients, but drive marketing strategies, and hold a leadership frame to continue backend selling the relationship into continuities and upgrade offers.
Ideal Candidate
High emotional intelligence and pro-level communication (spoken + written)
Previous experience in the home improvement and adjacent sales industry
Strong organization, time management, and task tracking
Experience working directly with clients in marketing, sales, or agency settings
Familiar with tools like Slack, Monday, Google Sheets, and CRM platforms
Comfortable interpreting ad metrics (CPL, CTR, conversion rate)
Able to follow SOPs while spotting issues and proposing smart fixes
Proactive, self-managed, and energized by client interaction
Fast responder who takes full ownership (no ghosting, no delays)
Loves client success, retention, and turning “at risk” accounts into renewals
Excited to grow fast with a high-performing team and take on more responsibility over time
Requirements
Client Experience & Relationship Management
Be the face of Tridas for your assigned accounts. You'll own client communication across Slack, Zoom, and email—ensuring clients feel supported, seen, and understood every step of the way.
Campaign & Ad Performance Insight
You won’t run the ads—but you’ll be expected to interpret results, spot red flags, and drive suggestions based on results, lead quality, etc. You’ll collaborate tightly with media buyers and escalate issues when needed.
Client Onboarding & SOP Execution
From the moment a client signs on, you’ll lead them through a smooth onboarding and ensure their ad campaigns are launched correctly. You’ll follow clear SOPs while still bringing leadership-level thinking to solve problems and improve systems.
Strategic Communication & Escalation
You’re not just answering tickets. You’re managing the emotional and operational health of high-paying clients. You’ll escalate when needed, but own the relationship like a partner working towards upselling.
Compensation
OTE: $8,000USD - $12,000USD per month (Including bonuses + performance incentives).
Ability to earn pay rises based on performance and value provided as you grow with the team.
What You'll Do
Attend daily standups to align with the team and move client success forward
Communicate with clients and the internal team using Slack, Zoom, and Monday
Keep client tasks organized and on track to hit goals and renewal milestones
Support clients with onboarding, campaign setup, and communication touch-points
Get weekly 1-on-1 coaching with Ryan Stacey to sharpen your strategy + execution
Monitor ad performance and collaborate with media buyers for tweaks and fixes
Guide clients through content creation needs (videos, photos) to improve CPL
Review account performance and suggest data-driven improvements
Proactively solve client issues before they escalate
Focus on retention, renewals, upgrades and creating “wow” moments at every turn
You Shouldn't Apply If
You can't handle stress and pressure.
You need hand holding on every decision and can't proactively solve problems.
You want a normal 9-5 clock in and out job. This role is NOT easy & requires an all-in mentality. We're looking for an applicant that will put in the work that others won't. Performance drastically increases compensated.
You don't like the idea of being uncomfortable and challenged to grow personally and professionally.